This Privacy Policy describes the information dv188 collects when you use our platform at dv188.bio, how we use and safeguard that information, and the rights you hold over your personal data as a Member based in Indonesia.
Before you read the full policy, here is a plain-English summary of what dv188 promises when it comes to your personal data.
dv188 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data exists solely to operate your account and improve your experience on the platform.
All data transmitted between your device and dv188 servers is protected by TLS 1.3 encryption — the same standard used by major Indonesian banks such as BCA, BRI, and Mandiri. Sensitive data at rest is encrypted using AES-256.
You have the right to access, correct, export, and request deletion of your personal data at any time. Simply contact our support team and we will fulfill your request within the timeframes set out in this policy.
dv188 collects only the personal data that is strictly necessary to operate your account, verify your identity, process your transactions, and comply with applicable anti-money-laundering obligations. We do not collect data speculatively.
Our data practices are designed with Indonesian Members in mind. We respect local privacy expectations and handle all IDR transactions, BCA/BRI/BNI/Mandiri bank transfer records, and OVO/DANA/GoPay e-wallet data with the highest level of confidentiality.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Full retention schedules are detailed in Section 7 of this policy.
Plain-English Summary: This Privacy Policy explains what personal data dv188 collects when you use dv188.bio, why we collect it, who we share it with, how long we keep it, and what rights you have over it. By registering an account or using the platform, you acknowledge that you have read and understood this policy. If you have questions, our 24/7 support team is always available via live chat.
This Privacy Policy applies to all personal data collected and processed by dv188 in connection with your use of the dv188 online betting and casino platform accessible at dv188.bio (the "Platform"), including all web pages, mobile-optimized interfaces, and Progressive Web App versions operated under the dv188 brand.
For the purposes of this policy, dv188 acts as the data controller — meaning dv188 determines the purposes and means by which your personal data is processed. Where dv188 engages third-party service providers (such as payment processors, game studios, or identity verification services) to process data on its behalf, those parties act as data processors under contractual obligations that restrict their use of your data.
This policy governs data collected from Members who are residents of Indonesia or who access the Platform from Indonesia. Where a Member is located in a different jurisdiction, the principles set out in this policy still apply, but additional jurisdiction-specific rights or obligations may be relevant. For questions relating to your specific jurisdiction, please contact our support team.
Relationship to Terms & Conditions: This Privacy Policy is incorporated by reference into the dv188 Terms & Conditions. Accepting the Terms & Conditions at registration also constitutes acceptance of this Privacy Policy. If there is a conflict between the two documents on matters relating to data privacy, this Privacy Policy prevails.
When you register an account, complete KYC (Know Your Customer) verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you provide dv188 with personal data. This includes:
When you access or use the Platform, dv188 automatically collects certain technical and behavioral data, including:
In some circumstances, dv188 may receive personal data about you from third parties, including:
dv188 uses your personal data for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and securing your dv188 account; processing logins; managing account settings and preferences. | Contract performance |
| Identity Verification | Verifying your age (21+ requirement), identity, and Indonesian residency to comply with KYC obligations and responsible gaming requirements. | Legal obligation; legitimate interest |
| Payment Processing | Processing IDR deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and cryptocurrency channels; reconciling transactions. | Contract performance |
| Fraud & AML Prevention | Detecting and preventing money laundering, fraud, identity theft, account takeover, bonus abuse, and other prohibited conduct. | Legal obligation; legitimate interest |
| Customer Support | Responding to your inquiries via live chat and email; resolving disputes; managing complaints. | Contract performance; legitimate interest |
| Responsible Gaming | Monitoring betting patterns for signs of problem gambling; administering self-exclusion, deposit limits, and cool-off periods. | Legal obligation; legitimate interest |
| Promotions & Marketing | Sending you information about dv188 promotions, seasonal bonuses (e.g., Idul Fitri, Ramadhan campaigns), and new product launches — only where you have opted in. | Consent |
| Platform Improvement | Analyzing usage data and behavioral trends to improve platform performance, game selection, and user experience. | Legitimate interest |
| Legal Compliance | Complying with applicable laws, responding to lawful requests from authorities, and enforcing our Terms & Conditions. | Legal obligation |
dv188 will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your prior consent or having another valid legal basis to do so.
dv188 processes your personal data on one or more of the following legal bases:
dv188 shares your personal data with carefully selected third-party service providers who process data on our behalf, strictly as necessary for the purposes described in this policy. These include:
dv188 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a valid court order, a lawful regulatory investigation, or a mandatory suspicious transaction reporting obligation. Where permitted by law, dv188 will notify you of such disclosures in advance.
In the event that dv188 undergoes a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. dv188 will provide notice before your data becomes subject to a materially different privacy policy as a result of such a transfer.
dv188 does not sell, license, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing aggregators. Any disclosure of your data is limited to what is described in this Section 5.
Your Assurance: Every third-party service provider that receives your personal data from dv188 is contractually bound by a Data Processing Agreement that restricts them to processing your data only for the specific purpose for which it was shared, under the same level of data protection standards that dv188 applies internally.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device on subsequent visits, remember your preferences, maintain your session, and collect analytics data. dv188 uses cookies and similar technologies (including local storage, session storage, and pixel tags) on the Platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, secure your account, prevent CSRF attacks, and enable core platform functionality. Without these, the Platform cannot function. | No — required for operation |
| Functional | Remember your language preference, display settings, last-visited game category, and other personalization settings to improve your experience. | Yes — but may reduce experience quality |
| Analytics | Collect aggregated, anonymized data about how Members navigate and use the Platform — used to identify performance bottlenecks and improve site design. | Yes — opt out via support |
| Fraud Prevention | Identify and flag suspicious login patterns, detect account-sharing behavior, and support AML monitoring workflows. | No — required for security |
| Marketing (with consent) | Track whether you arrived via an affiliate link and attribute your account to the correct referral source. Only active where you have consented. | Yes — withdraw consent via support |
You can control non-essential cookies through your browser settings. Most modern browsers (including Chrome, Firefox, Safari, and Samsung Internet — commonly used by Indonesian Members on Android devices) allow you to view, block, and delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your dv188 account. To opt out of analytics or marketing cookies specifically, contact our support team.
dv188 retains your personal data for as long as is necessary for the purposes set out in this policy, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance and legal dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | Regulatory and AML legal obligations |
| Transaction Records | 7 years from transaction date | Financial record-keeping and AML obligations |
| Betting & Gaming History | 3 years from account closure | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent for regulatory purposes |
| Analytics & Log Data | Up to 13 months | Platform performance and fraud detection analysis |
When the applicable retention period expires, dv188 will securely delete or anonymize your personal data such that it can no longer be linked to you as an individual. Anonymized, aggregated data that cannot identify you may be retained indefinitely for statistical analysis.
dv188 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Key measures include:
Your Responsibility: While dv188 takes every reasonable step to secure your data on our side, the security of your account also depends on you keeping your login credentials confidential. Never share your dv188 username or password with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat — available 24/7 in English and Indonesian.
In the event of a personal data breach that poses a risk to your rights and freedoms, dv188 will notify affected Members without undue delay — and in any case within 72 hours of becoming aware of the breach — by sending a notification to your registered email address. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps dv188 is taking to address it.
As a dv188 Member, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by email at support@dv188.bio (plain text — not a clickable link).
Response Timeframes: dv188 will acknowledge all data rights requests within 5 business days and will provide a full response within 30 calendar days. For complex requests that require additional time, dv188 may extend this period by a further 60 days, in which case we will inform you of the extension and the reason before the initial 30-day period expires.
The dv188 Platform is strictly intended for adults aged 21 years and older. dv188 does not knowingly collect personal data from individuals under the age of 21. If dv188 discovers that an account has been registered by a person under the age of 21, the account will be immediately closed, all transactions will be voided, and any KYC documents and personal data associated with the account will be securely deleted promptly upon identification — except to the extent that retention is required to document the incident for internal compliance purposes.
Parents and guardians who believe that a minor has registered on the dv188 Platform should contact our support team immediately via live chat or email. dv188 will investigate and respond within 24 hours.
For guidance on parental controls and child-safe internet tools available in Indonesia, we encourage families to consult resources available from recognized child online protection organizations. dv188 also supports the use of internet filtering software to prevent minors from accessing gambling websites.
dv188's primary server infrastructure is hosted in secure data centers that are designed to serve the Southeast Asian market, with network presence optimized for Indonesian connection speeds. However, some of dv188's third-party service providers — including certain game studios, fraud detection services, and cloud infrastructure partners — may process personal data outside of Indonesia.
Wherever personal data is transferred outside of Indonesia, dv188 ensures that appropriate safeguards are in place, which may include:
By using the dv188 Platform, you acknowledge that your personal data may be processed in countries outside of Indonesia in the circumstances described in this section, subject always to the safeguards described above.
dv188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, dv188 will:
Your continued use of the dv188 Platform after the Effective Date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised policy, you must discontinue use of the Platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how dv188 protects your personal data. Archived versions of previous policies are available upon request from our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dv188 handles your personal data, please contact our dedicated privacy support team:
If you believe that dv188 has handled your personal data in a manner that is inconsistent with this Privacy Policy or applicable law, we encourage you to contact us in the first instance so that we have the opportunity to resolve your concern directly. dv188 takes all privacy complaints seriously and will investigate and respond within 15 business days.
If you are not satisfied with dv188's response to your complaint, you may have the right to escalate the matter to a relevant data protection supervisory authority or regulatory body in your jurisdiction. Our support team can provide guidance on the appropriate escalation route for Members based in Indonesia.
Related Policies: This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions relevant to your rights and obligations as a dv188 Member.
Now that you understand how dv188 safeguards your personal data, explore our full range of games and sports markets. Thousands of Indonesian players trust dv188 for fast IDR payouts, provably fair games, and round-the-clock support.